EXECUTIVE ENGLISH TELEPHONE COURSE
By Viv Quarry (www.vivquarry.com)
Session
Two
Look at these dialogues.
( C =
Caller -person who is telephoning. 
= Person answering the telephone)
1. Asking for and giving information.
Hello. Sholl International.
C Hello. Could I speak to Mr Anysio, please?
Speaking.
C Hello. This is Frank Williams from the Finance Department. Could you tell me the
exchange rate for the US Dollar, please.
Yes, certainly. Hold on a moment
please........It's 1.90.
C And what about the Euro?
That's 2.3
C OK. Thank you very much.
You're welcome. Good-bye.
C Good-bye.
2. Asking for something which is unavailable.
Hello. Sholl International.
C Hello. This is Frank Williams from Finance. Could I make an appointment to see Mr.
Anysio for later today, please.
I'm sorry, but I'm afraid Mr. Anysio is
on leave this week. He'll be available
on the
19th. Would you like to make an
appointment for then or do you
want to
call again later?
C I'll ring back after the 19th.
OK Mr Williams, I'll be expecting your
call. Good-bye.
C Thank you. Good-bye.
3. Caller wants to cancel an appointment.
Hello. Sholl International.
C Hello. My name is Frank Williams. I arranged a meeting with Mr Renato
Anysio for next Friday at 3pm, but I'm afraid I won't be able to get
there. Can we rearrange it for next
Friday morning?
Hold on a moment, please. I'll check his
diary...... Hello, Mr Williams?
C Yes.
I'm afraid he's busy in the morning. How about on Tuesday morning? Can you make it then?
C No, I'm afraid I can't. Let's put it
off until next week. I'll ring you back to confirm a date and time.
OK Mr Williams. I look forward to hearing from you. Good-bye.
C Good-bye.